In today’s fast-paced business environment, choosing the right cloud-based telephony system is crucial for ensuring efficient communication and robust customer service. Here are the essential factors to consider when comparing modern cloud-based telephony systems:
Each year, technology industry experts and companies eagerly await the release of the new Gartner Magic Quadrant report. This year is no exception, and the CCaaS (Contact Center as a Service) report, in particular, has brought several surprises.
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