Fullon Advisors is a Nordic boutique consulting company focusing on sales and customer service processes with Salesforce and Amazon Web Services technologies.
Fullon Advisors is at your service when you want to turn digitalization into a real competitive advantage. We help in enhancing sales and customer service processes with modern tools.
The majority of businesses using Salesforce only utilize a small part of its potential benefits. Fullon Advisors helps to maximize the benefits of investments made in Salesforce. We offer practical experience, expertise, and insight for achieving set goals with Salesforce by providing companies with Salesforce Platform Owner as a Service and Salesforce consulting. Our working method is based on a deep understanding of the client's business and its objectives, strong Salesforce expertise of over 10 years, and an uncompromising work ethic.
We are particularly specialized in Salesforce Service Cloud, Sales Cloud, and Experience Cloud functionalities, and we have experience with both small and large organizations. One of our areas of special expertise is Service Cloud Voice, which integrates the voice channel into Salesforce.
In Amazon Web Services (AWS) solutions, we are particularly specialized in the Amazon Connect Contact Center solution, chat and voicebot tool Lex, and various Generative AI solutions for example in customer service.
We work as part of the client's own organization in a long-term and responsible manner for the progress of development. Typically, we agree on ongoing collaboration with a fixed allocation. Being an independent entity, we can truly act on the client's behalf.
Our clients are Nordic and international companies united by the desire to find practical competitive advantages from digitalization.
Janne Löytänä, Senior Consultant, Founder LinkedIn
Janne has worked with Salesforce for over 12 years and with AWS solutions for 3 years. He has, among other things, been responsible for CRM systems on the client side, led major Salesforce implementation and development projects, worked as a consultant in dozens of Finnish and international organizations in the field of Salesforce development. He has also done business management consulting, held positions in the leadership of customer service organizations, and written two books on customer experience. Janne has a total of 14 certifications from Salesforce and AWS.