Generative AI is revolutionizing customer service, offering unparalleled efficiency and personalization. By understanding customer intent and integrating with knowledge sources, this technology is transforming how service teams interact with customers and manage internal processes.
Here are some examples of actual use cases we have created for our customers utilizing Generative AI: Email Classification
Creating Responses to Customer Emails or Inquiries
Case Summarization
Feedback or Reclamation Responses
Replace Traditional IVR with Interactive Generative AI IVR
Create Knowledge Articles
Voice and ChatBots Backed Up with Knowledge Bases
We have used several technologies including AWS Bedrock, OpenAI and Salesforce Service Cloud Einstein. Solutions are built to comply with GDPR and other privacy legislation. |
Three Key Benefits of Generative AI in Customer Service:
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