Service Cloud Voice is a modern functionality of Salesforce that enables the addition of a phone channel directly into Salesforce's Service Cloud and Omni-Channel platform. It offers the possibility to create a more personalized experience for customers, while improving the productivity of customer service agents.
The most popular and advanced phone system that can be integrated with Service Cloud Voice is Amazon Connect, a modern contact center solution developed by AWS. It is fully cloud-based and scalable from a few users to thousands. Connect offers all the necessary modern functionalities and many advanced AI-based ways to enhance the customer experience. Service Cloud Voice and Amazon Connect work seamlessly together, and new joint functionalities are continuously being developed. In 2023, Salesforce and AWS have formed a strategic partnership and will further develop the compatibility of their products in the future.
The most popular and advanced phone system that can be integrated with Service Cloud Voice is Amazon Connect, a modern contact center solution developed by AWS. It is fully cloud-based and scalable from a few users to thousands. Connect offers all the necessary modern functionalities and many advanced AI-based ways to enhance the customer experience. Service Cloud Voice and Amazon Connect work seamlessly together, and new joint functionalities are continuously being developed. In 2023, Salesforce and AWS have formed a strategic partnership and will further develop the compatibility of their products in the future.
Service Cloud Voice features and benefits
Complementing platforms with unique features:
Service Cloud Voice seamlessly integrates Amazon Connect into Service Cloud, combining the functions of both systems into a modern voice channel:
Amazon Connect functions:
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Would you like an assessment of Sercice Cloud Voice and Amazon Connect's suitability for your business - possibly without any cost?
Fullon Advisors is an official AWS Services partner, and we can conduct an Amazon Connect Assessment for your company. We review the current state of your Contact Center and the desired future state, and compare this with the features of Amazon Connect and other AWS solutions, building a concrete plan on how to achieve the desired state. AWS can, under certain conditions, fund this assessment work - you could get an expert analysis of your Contact Center done at no cost! Two minute video on Service Cloud Voice:
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How to get started with Service Cloud Voice?
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Fullon Advisors is an official Amazon Connect and Salesforce partner, so we have strong expertise in both platforms and in integrating them.
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